General Questions
Sales Questions
Finance/Credit Questions
Service Questions
Body Shop Questions
Parts Questions
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GENERAL FAQ:
Q: What is the SuperStore phone number? How else can I contact the SuperStore?
A: 800-598-8003 toll free. You can also e-mail our Customer Service Center at superstore@billrapp.com or reach any of our departments directly using our contact form. Contact Info
Q: What are the hours of operation?
A: The Sales Department is open Monday - Thursday 9 AM to 8 PM; Friday 9 AM - 6 PM; Saturday 9 AM to 5 PM; closed Sunday. The Service Department is open Monday 7:30 AM to 7 PM; Tuesday - Friday 7:30 AM to 5:30 PM; Saturday 8 AM to 1 PM; closed Sunday.
Q: Where is the SuperStore located?
A: 3449 Burnet Ave. (at Thompson Rd.) in Syracuse, NY 13206. Exit 21 North on Route 690.
Q: Can I send a fax to the SuperStore?
A: Yes. The SuperStore fax number is (315) 433-9923. But please include a detailed cover sheet with your fax and a follow-up e-mail or phone call to the appropriate department is recommended. Contact Info
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SALES FAQ:
Q: What is the SuperStore phone number? How else can I contact the Sales Department?
A: 800-598-8003 toll free. You can also e-mail the Sales Department directly using our contact form. Contact Info
Q: What are the Sales Department hours of operation?
A: The Sales Department is open Monday - Thursday 9 AM to 8 PM; Friday 9 AM - 6 PM; Saturday 9 AM to 5 PM; closed Sunday.
Q: What special pricing, low interest rate financing, and/or rebates are available at the SuperStore right now?
A: Visit the GM Rates, and Rebates page , the Jaguar Special Offers page, the Subaru website, or the Super Store Pre-Owned Specials page to see what's currently available!
Q: What service department specials are available at the SuperStore right now?
A: Visit the Super Store Service Specials page to see what's currently available!
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FINANCE/CREDIT FAQ:
Q: What is the SuperStore phone number? How else can I contact the SuperStore?
A: 800-598-8003 toll free. You can also e-mail our Customer Service Center at superstore@billrapp.com or reach any of our departments directly using our contact form. Contact Info
Q: I have problems with my credit. Can I still be approved for financing?
A: Chances are, we can get you financing on your new or used car purchase — even if you've been rejected elsewhere. There are several factors that may affect your chances, so visit or call the Credit Center for more information or fill-out an online application today. Online Application
Q: What is the best interest rate I can get for my car loan right now?
A: Visit the GM Rates, and Rebates page to see what's currently available for our new GM models. Used car rates may vary depending on the age of the vehicle and the length of the loan. The SuperStore Finance Department will use all of its financing resources to find you the lowest loan rate in town.
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SERVICE FAQ:
Q: What is the SuperStore phone number? How else can I contact the Service Department?
A: 800-598-8003 toll free. You can also e-mail the Service Department directly using our contact form. Contact Info
Q: What are the Service Department hours of operation?
A: The Service Department is open Monday 7:30 AM to 7 PM; Tuesday - Friday 7:30 AM to 5:30 PM; Saturday 8 AM to 1 PM; closed Sunday.
Q: What service department specials are available at the SuperStore right now?
A: Visit the Super Store Service Specials page to see what's currently available!
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BODY SHOP FAQ:
Q: What is the SuperStore phone number? How else can I contact The Body Shop?
A: 800-598-8003 toll free. You can also e-mail The Body Shop directly using our contact form. Contact Info
Q: What are the Body Shop hours of operation?
A: The Body Shop hours are the same as the rest of the Service Department: Monday 7:30 AM to 7 PM; Tuesday - Friday 7:30 AM to 5:30 PM; Saturday 8 AM to 1 PM; closed Sunday.
Q: I had an accident that caused damage to my car. How do I go about getting it fixed?
A: The Body Shop at Bill Rapp Super Store can guide you through the process, handling both paperwork and repair so you can be back on the road and looking like new in the minimum amount of time. Call or e-mail us if you have any questions.
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PARTS FAQ:
Q: What is the SuperStore phone number? How else can I contact the SuperStore?
A: 800-598-8003 toll free. You can also e-mail our Customer Service Center at superstore@billrapp.com or reach any of our departments directly using our contact form. Contact Info
Q: What are the Parts Department hours of operation?
A: The Parts Department hours are the same as the rest of the Service Department: Monday 7:30 AM to 7 PM; Tuesday - Friday 7:30 AM to 5:30 PM; Saturday 8 AM to 1 PM; closed Sunday.
Q: Can I order parts by phone or by e-mail?
A: Yes. Call or e-mail us with the information about the part(s) you need.
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